Email us
We aim to reply within 2 business days. Kall is a small team, so there is no phone line and no live chat.
What to include
- The email address on your Kall account.
- What you were doing and what happened instead.
- The page you were on, and roughly when.
- A screenshot, if the problem is something you can see.
Never send us a password or a two-factor code. We will never ask for one.
Billing questions
Plans, invoices, payment method, and cancellation are all self-service on the billing page. What happens when you cancel, and what refund you are owed, is set out in section 9 of the Terms of Service. If something looks wrong on a charge, email support with the date and amount.
Privacy requests
Deleting your data does not need a request. Delete your account yourself from account settings, any time, without asking us. It is immediate and irreversible, and section 10 of the Terms of Service sets out exactly what it removes. You can also edit or remove individual profile fields, resumes, and documents directly.
For anything deletion does not cover, write to privacy@skaldandstone.com: a copy of the information we hold about you, a correction, a question about how something is used, or help if you cannot sign in to do it yourself. We may need to verify who you are first.
Security reports
If you have found a vulnerability, report it to security@skaldandstone.com. Please give us a reasonable chance to fix it before disclosing it publicly. Do not access, modify, or keep another person’s data while testing.
By mail
Skald and Stone LLC100 N Howard St Ste RSpokane, WA 99201